• Be sure your camera lens and camera mode are on manual. We recommend the manual setting due to the nature of the software. If you use the autofocus setting, the camera will have a hard time focusing while people are moving around before the countdown ends. 


  • For proper connection, with the computer powered on plug in the printer USB cable into the photo booth and turn on the printer first. Once the printer is powered on, then open up the Darkroom software. Follow these steps to ensure the program detects the printer connection. 
  • If you open the Darkroom program first and then turn on the printer, there will be a connection issue.